Shipping & returns
Terms & Conditions:
1.1 When making a booking by phone, in person or online I agree to the following:
(a) To provide credit card details for a non-refundable deposit of 50% to secure the booking. Only reservations made via credit card will be accepted.
(b) For internet (online) bookings, 100% payment is due at time of booking.
(c) Balance is due 30 days prior to arrival date, and will be debited from my credit card without notification at that time.
(d) Credit card details are required to make a booking. If you wish not to have your credit card debited for your balance payment, you may choose to pay cheque for the balance payment. Should you choose this option you must communicate this to Resort Management and payment must be received at least 30 days prior to arrival date. Failure to do so will result in balance payment being charged to the listed credit card.
(e) If payment is not made in full on the due date, management has the right to cancel the booking.
(f) Full payment is required at the time of booking via credit card for bookings made within 30 days of the arrival date.
1.2 Payment of the deposit via telephone or via the internet will be taken as your acceptance of these booking terms and conditions.
2.1 When cancelling a booking I acknowledge and agree that:
(a) If I cancel within 30 days of arrival date, there is a 100% cancellation fee and no refund is due to me.
(b) If I cancel before 30 days of the arrival date, I forfeit all payments made.
(c) Changing dates of booking is considered to be a cancellation.
(d) Refunds will be due to customers in circumstances such as road closures on Mt Baw Baw Rd.
(e) No refunds are given to customers due to lack of snow or bad weather conditions.
(f) No Shows will be considered as a cancellation.
(g) Cancellations are not accepted for bookings from Wotif.com.
(h) Refunds will not be given in the event of Power outages or such events beyond our control.
2.2 Management disclaims all responsibility and accepts no liability in respect of any errors or mis-descriptions and all associated disappointment, loss, inconvenience, expense or injury caused. Without liability, we will not be responsible if the product is not available due to civil unrest, industrial disputes, and interruptions to power supply, adverse weather conditions, health risk or terrorist activity.
2.3 Management reserves the right to charge a refundable accommodation bond of $250 for all accommodation at the time of arrival. This will be done via a pre-authorisation to your nominated credit card, or an alternative credit card to be provided at the time of check in. Upon your departure, an inspection of the premises will be conducted and the pre-authorised funds will be released back to the credit card, failure to leave the premises in a suitable, clean and tidy manner will result in a cleaning fee being charged and consequently a loss of bond. This also applies to loss or damage to accommodation keys, where a $50 fee will be charged.
2.4 Management reserves the right to request that guests ‘check out’ on the day of departure prior to the designated ‘check out’ time. Failure to ‘check out’ at the designated time will result in a $50.00 per hour late check-out fee and will be charged to the guest’s credit card.
2.5 Management reserves the right to charge for any damage, breakages or theft that occurs by you or your guests during your stay.
3. Travel Insurance:
3.1 Management strongly recommends Travel Insurance to protect you against loss of personal belongings, public liability, adverse weather conditions and cancellation fees.
4. Occupancy Conditions:
4.1 I acknowledge and agree that the following additional conditions apply:
(a) Guests must be at least 18 years old to stay without parental/guardian supervision in the Alpine Flashpackers.
(b) Guests must be at least 18 years old to stay in the Backpacker accommodation in the Alpine Flashpackers.
(e) Accommodation is to be left in a clean and tidy condition by checkout. In the event that the guest leave dishes unwashed, rubbish lying around and bathrooms unclean, a cleaning fee will be charged to the nominated credit card.
(f) All accommodation is smoke free. In the event that guests smoke or allow others to smoke, a cleaning charge of $300 shall be charged to the guests account.
(g) No pets or domestic animals of any description are allowed at the Resort. The only exception being for the all service animals.
(h) Guests occupying self-contained accommodation are required to bring sheets, pillow cases, towels, doona/blankets, tea towels, washing and personal items. Linen hire is available and must be booked and paid for prior to arrival if required.
4.2 I agree to pay and be responsible for any damage or losses caused to the bed/rooms or facility as a result of any action by myself, my guests and invites, and will immediately notify management of any such damage or loss. Failure to do so will lead to prosecution to the full extent of the law.
4.3 I agree to indemnify Mt Baw Baw Resort Management from and against all claim, suits, actions and demands made against Southern Alpine Resort Management which arise out of the use of the apartment/cabin/lodge/hotel and its facilities by myself, my guests and invitees.
4.4 To the extent permitted by law, I also release Mt Baw Baw Resort Management Board from and against all claims, suits and actions relating to my booking and use of the accommodation and its facilities.
Mountbawbaw.com.au are committed to respecting your online privacy and recognise the need for appropriate protection and management of information you share with us. Sensitive personal information will not be shared with any third parties except where sharing of the information is essential in delivering to you accommodation, a product or service. Information collected will be used for the purpose of accurately fulfilling your booking including any required contact where there is an issue with the booking requested/ placed.
Credit card processors (NAB eTransact payment gateway) and RMS Hospitality Solutions are the only third parties we use which assist us to securely and efficiently complete your booking. These companies use your information to authorise payment and book accommodation for you. Otherwise, Mountbawbaw.com.au does not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual or company or organization.
6. Credit Card Privacy
We do not see or store your credit card information. Your details are processed directly through our payment gateway partner, where they are encrypted using Ingrian devices to provide the highest level of protection available. Ingrian devices provide tamper-resistant protection of cryptographic keys to ensure encrypted data is kept private and secure.
Payment Path: Credit Card Details -> NAB eTransact Payment Gateway -> Bank
7. Email Newsletter
If you would like to opt out of receiving our newsletter/email after booking with us or if you signed up to receive it while visiting our site, there is a way for you to unsubscribe from it if you no longer wish to receive it. Follow the unsubscribe instructions within the newsletter or email us.
8. Sessions and Cookies
It is your responsibility to read and understand our Terms & Conditions.
All guests booked into self-catering accommodation are required to supply their own bedding/linen etc.